A 30% deposit is required to secure all studio bookings unless full payment is selected at checkout.
Booking Notice
All sessions must be booked at least 48 hours in advance and are subject to studio confirmation.
Balance Payments
Where a deposit is used, the remaining balance must be paid no later than 24 hours before the scheduled session. Failure to complete payment may result in the session being released or cancelled.
Cancellations & Rescheduling
Cancellations made more than 7 days before the scheduled session may be rescheduled once, subject to availability. If no reschedule is arranged, the deposit will be forfeited.
Cancellations made within 7 days of the session will result in the loss of the deposit.
Cancellations made within 48 hours of the session may be charged the full session fee at the studio’s discretion.
Late Arrivals & No-Shows
Session time begins at the scheduled start time. Late arrival by the client does not extend the booked session. Failure to attend a confirmed session without notice will be treated as a cancellation within 48 hours.
Promotions & Discounted Offers
All deals, promotions, and sales (including Black Friday, seasonal offers, coupon offers, or bundle discounts) require 100% payment at the time of booking and are non-refundable and non-transferable, unless otherwise stated in writing by Alien Prose UK.
Session Satisfaction & Revisions
At Alien Prose UK, your satisfaction matters. If you are not fully satisfied with the outcome of your session, please contact us within 10 days of delivery or session completion.
Where reasonable, we may offer a complimentary correction session or revision to address technical concerns.
This goodwill provision does not apply to issues beyond our control, including but not limited to:
– artist performance or preparation
– insufficient booked session time
– creative preference changes after approval
– third-party file issues
– last-minute client changes
Client Responsibility
Clients are responsible for:
– arriving prepared for their session
– bringing all necessary materials and files
– confirming session details prior to attendance
Alien Prose UK is not responsible for incomplete projects resulting from client delays, missing materials, or insufficient booked time.
Studio Discretion & Right to Refuse
Alien Prose UK reserves the right to:
– refuse or terminate a session in cases of unsafe, abusive, or inappropriate behaviour
– reschedule sessions due to technical issues, emergencies, or circumstances beyond our control
– offer alternative times where the originally requested slot is unavailable
In such cases, reasonable efforts will be made to accommodate the client.
Data & Payment Security
Alien Prose UK does not store or retain clients’ financial card information. All payments are processed securely via approved third-party payment providers.
Client contact details are handled in accordance with applicable UK data protection regulations.
